Refunds and Cancellations.

The short version

Coffee is roasted to order and perishable, so we can't accept returns of opened bags. But if something's wrong — wrong item, damaged shipment, quality issue — we'll make it right. Fast.

Wrong or damaged items

If you received the wrong coffee, the wrong grind, or a damaged package, email info@bloomcoffeeroasters.in within 48 hours of delivery with your order number and photos. We'll ship a replacement at our cost — no need to return the original.

Quality concerns

If a coffee tastes off relative to its notes, tell us. Roast dates are printed on every bag, and every batch is cupped before dispatch, so we can trace exactly what happened. If we find a roast defect, we'll replace the coffee. If it's a brewing variable, our team will help you dial it in — that's what we do for 500+ cafes.

Unopened coffee

Unopened, sealed bags in original condition can be returned within 7 days of delivery for a refund or credit. Return shipping is on the customer unless the return is due to our error. Refunds are processed to the original payment method within 7–10 working days of us receiving the return.

What we can't refund

• Opened bags (unless there's a verified quality or fulfilment issue)
• Taste preference on a correctly described, correctly roasted coffee
• Orders delayed by the courier beyond our dispatch commitment — though we'll chase BlueDart with you

Cancellations

Because roasting starts soon after you order, cancellations are only possible before your order enters the roasting queue. Call +91 97808 86126 as soon as possible and we'll try to catch it.